+1-800-315-2771 |EL AL Cancellation Policy

 EL AL's cancellation policy offers flexibility to passengers with various options based on the timing of the cancellation and the type of service purchased. Here are key aspects of their policy:



  • 24-Hour Cancellation Policy: EL AL allows passengers to cancel their confirmed flight tickets within the same day of booking without any penalty charges, provided the booking was made at least 7 days before the flight's departure.

  • EL AL Protect Service: This service allows passengers to cancel their tickets for any reason, offering more flexibility. It costs $19 per ticket for flights of up to 6.5 hours and $29 for flights longer than 6.5 hours. This service must be purchased at the time of booking, and it enables travelers to cancel their ticket at least 24 hours before departure and receive a credit voucher for future use without incurring cancellation fees. The voucher is valid until December 31, 2024, and can be used for flights departing within a year from the date the credit voucher is redeemed. It is important to note that the voucher is not exclusive to the name on the original ticket and can be used for tickets in any name preferred by the customer.

  • Cancellation Charges: If a passenger cancels their flight ticket, the average cancellation fee ranges from approximately $175 to $200, which may be converted into travel vouchers. It's important to check specific terms as they can vary based on the fare conditions associated with the ticket.

  • Cancellation Methods: Passengers can cancel their tickets online through the EL AL website by accessing the "Manage My Booking" section or by contacting EL AL customer service directly via phone or WhatsApp for assistance.

  • Refunds: After canceling a flight ticket, passengers must fill out a refund request form to receive the appropriate refundable amounts. Conditions for refunds may vary, so it's advisable to review the specific terms related to the ticket purchased.


How Can I Cancel My Booking at EL AL?


To cancel your booking with EL AL, you can follow these steps, according to the information available:

  • Online Cancellation:

    • Visit EL AL's official website.

    • Navigate to the "Manage My Booking" section.

    • Enter your booking details, such as the booking code and your last name, to retrieve your flight information.

    • Follow the prompts to cancel your flight.

  • Via Phone:

    • Contact EL AL customer service by calling their toll-free number: +1 (800) 223-6700.

    • Provide the customer service representative with your booking details and request the cancellation of your flight.

  • EL AL Protect Service: If you have purchased the EL AL Protect service, you can cancel your ticket for any reason up to 24 hours before departure and receive a credit voucher for future use, without incurring cancellation fees. The service costs $19 per ticket for flights of up to 6.5 hours and $29 per ticket for flights of 6.5 hours or more.

  • Refund Request: After canceling your flight, if you are eligible for a refund, you may need to fill out a refund request form to receive the appropriate refundable amounts. The process for requesting a refund may vary, so it's advisable to follow the specific instructions provided by EL AL or consult with their customer service for guidance.

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